Address & Hours
504 N. Queen Street
Palestine, TX 75801
Fax: (903) 731-8486
Monday - Friday
8:00 am - 5:00 pm
Non-emergency calls (903) 729-2254
Please dial 911 for all emergency calls
The department encourages any person to bring forward grievances regarding misconduct by employees. Department members shall receive all complaints courteously and shall handle them efficiently. All officers are obligated to explain complaint procedures to anyone who inquires.
The Office of the Professional Standards (OPS) is the primary, but not exclusive, location for accepting administrative complaints of alleged officer misconduct from the public.
The following is a list of the most common avenues for initiation of written and verbal external complaints:
Each allegation shall be designated with one of the following dispositions based on a finding of fact and considering the totality of circumstances. The standard of proof used to arrive at a final disposition is a "preponderance of the evidence."
a. Sustained - When the investigation discloses sufficient evidence to establish that the act occurred and that it constituted misconduct.
b. Exonerated - When the investigation discloses that the alleged act occurred but that the act was justified, lawful and/or proper according to Departmental policy.
c. Unfounded - When the investigation discloses that the alleged act(s) did not occur.
d. Inconclusive - When the investigation discloses that there is insufficient evidence to sustain the complaint or fully exonerate the employee.
e. Administratively Closed - Complaints will be administratively closed under the following circumstances:
(a) An administrative inquiry has been completed and no allegations were made or misconduct discovered.
(b) The case was classified as a Class C complaint.
(c) At the discretion of the Chief of Police.
2. Mediated - Completed the mediation process as detailed in this policy.
3. Retired or resigned under investigation.
4. Information - An incident maintained for documentation purposes only.
5. Supervisor Referral - An informal complaint referred to a supervisor for their attention.